Shipping Info

DISPATCHING AND DELIVERY

1. After order’s payment, the products will be shipped to delivery address that was indicated. If some products is out of stock, our company will inform the Client as soon as possible by email or client’s contact number.

2. The estimated delivery time depends on the shipping method and an order’s location.

3. In case that, the Сlient would like to change delivery address, it is necessary to inform our company as soon as possible. Client is responsibility to inform our company of any address or other relevant details change. In case when, an order has been send to the Client, it is not possible to change the delivery address.

4. topgradesilk.com informs the Client by email that the parcel has been dispatched.

5. Delivery and proper shipping depend on how precise information provided by the Client. The products will delivered properly, in case if the order has been correctly placed. For security reasons topgradesilk.com will not send any order while it is not possible to identify the client’s address or personal information. topgradesilk.com is not responsible for any delivery delays or information mistakes provided by Client.

6. If the product (not package) has been damaged during the delivery time, the topgradesilk.com has the rights to replace the product with new one. If a replacement is not possible (due to lack of product), then topgradesilk.com pays the Client the cost of the damaged product.

7. topgradesilk.com have the rights to adjust and amend these Terms and Conditions at any time.